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Customer Relationship Management

When the decision regarding a new CRM system has to be taken, it is important to consider the processes that can increase company sales and how such a system can support processes, knowledge-sharing and management.

A CRM system must create a framework so the company can achieve more and improved knowledge sharing, thereby allowing it to acquire better knowledge regarding its customers, perform analyses, develop realistic forecasts, etc.

i-Seven has vast experience in the development and implementation of CRM systems - the majority being based upon:


i-SalesCRM/Sales support solution from i-Seven

These solutions are built on the following i-Seven product technologies:

xArc Lotus Notes-based development tool from i-Seven

SWING IntegratorOffice integration solution from SWING Software

i-Print Printing solution from i-Seven




A solution can often advantageously be combined with one of the following:

i-Support Support solution for managing product support, customer reclamations and other customer-related tasks


i-Plan Project portfolio management for managing customer-related projects




We have developed CRM solutions for a range of companies in various market segments, these include:

Production companies Pharmaceutical companies


IT companies Engineering companies


Entrepreneurial companies Service companies



Exactly which product or type of solution you require depends upon your needs and current infrastructure. Contact us for further information.